You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 10-15 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping Information - Yes! We Ship Worldwide!
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.
((( Kind Attention: International Buyers )))
Please Read The Following Information Very Carefully Before Ordering!!
Although, we have successfully delivered 100s of orders to countries like Brazil, UK, Australia, UAE & many others, still before placing an international order, please be aware of your country's Customs Restrictions, we will not refund if in a rare case, these products are not permitted in your country. Spare yourself the hassle, if these herbal products are not permitted in your country.
International Shipping Policy
Option 1 - USPS Priority International Shipping (Online Tracking Information Available!)
Shipping costs and handling charges would be applicable as calculated while checking out - Delivery can take upto 2-4 weeks (upto 3-6 weeks in rare cases) depending on your country's location and prevalent Customs procedures. However, most importantly, you can track your items at http://www.usps.com website. This option is a bit costly but you get the 100% piece of mind as you can track the items online till it reaches your destination!
Option 2 - USPS First Class International Mail (No Online Tracking Information Available)
Shipping costs and handling charges would be applicable as calculated while checking out - Delivery can take 3 to 6 weeks (7 to 8 weeks in very rare cases) depending on your country's location and prevalent Customs procedures. We will provide you Customs Form CN-22 Reference Number for inquiring about the items from your local Customs Office if in a rare case, items are delivered in the stipulated time. Please bear in mind that you cannot track your items in this option on http://www.usps.com website. This is why its a bit cheaper option and you got to wait for atleast 6 weeks before you can inquire about the whereabouts of the item, if at all required by then! Usually items get delivered in 3-6 weeks.